Privacy Statement

Lakes Women’s Health, 10/100 Fairy Springs Road, Rotorua

By accepting health care services from us, you agree we can collect information about you from other agencies for the purpose of maintaining an up-to-date health record and providing safe and quality specialist health care. This may include:

From other health providers and shared health records:

• Receipt and/or access to laboratory, radiology, or other results- such as the National Cervical Screening Programme.
• Accessing authorised national or regional health information systems- such as Regional Clinical Portal (RCP) and Waikato Clinical Workstation (WCW). This is to support your care by checking/reviewing as necessary your medical history, specialist letters, operation notes, laboratory or radiology results and current prescribing.
• Receipt and/or review of correspondence from hospitals, emergency departments, after-hours providers, other specialist services, allied health providers or other secondary and community care providers – including discharge summaries, operation notes, outpatient or specialist letters.
• Proactively contacting a hospital or specialist service to follow up on a referral or seek advice or an update on your care, where that contact results in information about you being shared with us.
• Receipt of letters from screening programmes (such as cervical screening), including results, or notifications regarding attendance or non-attendance

From non-health agencies and organisations

• Contact from or correspondence with legal representatives, Oranga Tamariki, insurance companies, Ministry of Social Development (Work and Income New Zealand) and the Accident Compensation Corporation (ACC).
• Receipt of correspondence from employers, regarding, for example, fitness to work.

Complaints

If concerns are raised about the care or services we provide, we may disclose relevant health information (usually deidentified) to our regulators, insurers, indemnity providers, or legal advisers for the purpose of managing and responding to the concerns.

Your rights of access and correction

Under rules 6 and 7 of the Health Information Privacy Code, you have the right to request access to the health information Lakes Women’s Health holds about you, and request correction of that information, if you believe it to be inaccurate.